UPDATE 8/7/2026 at 11:05am: Telstra have advised that progress on restoring services continues with over 90% now back online. If you are still offline, please restrart your phone then go to www.telstra.com/outages to check the service status at your address or suburb. We’ll share further updates until all is resolved.
We will be migrating accounts progressively from January to June 2023. We will send you an SMS and email 1-2 weeks prior to the date of your service migration, with all of the details of what will change for you.