It's important to know what you are signing up to when you become a customer of Pennytel.
Find below our forms, policies and all relevant legal information.

Plans

Critical Information Summary

Roaming Travel Pack

PAYG Rates

Standard Form of Agreement

Policies

Privacy Policy

Website Terms of Use

Acceptable Use Policy

Complaints Handling Process

Referral Program Terms & Conditions

Mobile Phone Returns & Repairs

Pre-port Verification Policy

Financial

Billing and Refunds Information

Financial Hardship Policy

Managing Your Spend Information

Forms

Change of Ownership

Appointment of an Authorised Representative Form

If you have any questions or concerns, give us a call on 1300 232 888. Alternatively, visit our Contact page.
We're here to provide easy, clear answers so you can make the best decision for your mobile needs.

Information for customers on old plans

Visit our legacy legal page to find relevant information for your existing mobile plan and services.

 Visit legacy legal page