Customer service, the Pennytel way

At Pennytel, our customer service team are always striving to be the best. When you call us, you'll speak to one of our friendly team members straight away, no robots.




85% of our customers say they are likely to recommend us (October 2018 to February 2019)



We don't use automated machines to take your call, so you'll speak to a real person every time



Our low wait times mean you'll be speaking to our friendly customer service team in no time



Recommendation and first call resolution results are based on customer surveys from October 2018 to February 2019


Customer service is our priority

93% of our customers' queries are resolved on the first call

As much as we love talking to you, no one really wants to call their telco provider; let alone more than once.

Which is why if you ever do call us, our priority is to resolve your query fully on your first call. In fact, we are proud to say 93% of our customers' queries are resolved on their first call.

When you pick up the phone and call Pennytel, one of our friendly staff members will be there to take your call and work hard to make sure you leave with an answer or solution in hand. So there won't be a need to call back, giving you more time to do the things you love (like watching cat videos).

What our customers are saying about us


4 star rating

On the (very) odd occasion that I have had an issue with Pennytel services they have listened carefully to my problem and then worked hard to resolve it in the shortest possible time, keeping in touch through the process. I am happy enough to have stayed a long-term customer!


 5 star rating

Been using Pennytel for a few months now & the service is awesome! My SIM works well & the customer service staff are always helpful, friendly and never hard to contact. If only all mobile providers took a leaf out of Pennytel's book!


5 star rating

I'm very satisfied with the support and the ease of dealing with Pennytel. Very nice website and simple order procedure. I had issues with starting the service, called the support it was fast and very helpful.


5 star rating

More than happy with all the services I am getting. Very helpful with any inquiries that I make. With follow up call to see how everything is going.



Reviews from

See what our customers are saying

Make the simple switch, today.


Select a plan

Sign up to any of our amazing mobile plans, and bring over your number (if you want)

Receive your SIM

Activate your SIM

We'll post out your new SIM.
Activate online or over the phone.

Enjoy your new service

Enjoy your new service

You're set! Start enjoying your
new mobile service with Pennytel.