Customer service, the Pennytel way

At Pennytel, our customer service team are always striving to be the best. When you call us, you'll speak to one of our friendly team members straight away, no robots.

 

 

Net Promoter Score icon

86% of our customers say they are likely to recommend us (February 2019 to June 2019)

 

First call resolution icon

We don't use automated machines to take your call, so you'll speak to a real person every time

 

Low wait times icon

Our low wait times mean you'll be speaking to our friendly customer service team in no time

 

 

Recommendation and first call resolution results are based on customer surveys from February 2019 to June 2019

 

Customer service is our priority

94% of our customers' queries are resolved on the first call

As much as we love talking to you, no one really wants to call their telco provider; let alone more than once.

Which is why if you ever do call us, our priority is to resolve your query fully on your first call. In fact, we are proud to say 93% of our customers' queries are resolved on their first call.

When you pick up the phone and call Pennytel, one of our friendly staff members will be there to take your call and work hard to make sure you leave with an answer or solution in hand. So there won't be a need to call back, giving you more time to do the things you love (like watching cat videos).

What our customers are saying about us

 

4 star rating

On the (very) odd occasion that I have had an issue with Pennytel services they have listened carefully to my problem and then worked hard to resolve it in the shortest possible time, keeping in touch through the process. I am happy enough to have stayed a long-term customer!

MarkR

 5 star rating

I could not be happier with my Pennytel service. Great coverage, no droupouts, good download speed, excellent customer service. It is so good to actually speak to a person reasonably quickly and have problems resolved with a minimum fuss. Well done Pennytel.

Lyn

5 star rating

Pennytel has been working really well for me. Excellent coverage, simple communication with staff and straightforward billing. Messaging is easy and efficient. I can recommend Pennytel highly to people looking for a reliable provider at great prices!

 

A.S.

5 star rating

Stumbled upon Pennytel quite by accident when I saw an advertisement in the local paper, the rates seemed of excellent value so I checked it out a bit further, as I live in a remote location so all we could get was Telstra, so I gave it a go and am very pleased with how it is all going, no issues with coverage.

 

Alan

Reviews from

We're rated over 4 stars on Product Review

Make the simple switch, today.

 
Step 1 - Select a plan

Select a plan

Sign up to any of our amazing mobile plans, and bring over your number (if you want)

 
Step 2 - Activate your Pennytel SIM

Activate your SIM

We'll post out your new SIM.
Activate online or over the phone.

 
Step 3 - Enjoy your new service

Enjoy your new service

You're set! Start enjoying your
new mobile service with Pennytel.