Customer service is our priority

At Pennytel, our customer service team are always striving to be the best. We don't use automated machines to take your call, so you'll speak to a real person every time.




87% of our customers say they are likely to recommend us



Speak to our friendly staff every time you call us



Our low wait times mean you'll be speaking to our staff in no time


First call resolution

94.5% of our customers' queries are resolved on the first call



NPS and first call resolution results are based on customer surveys from August to November 2018

What our customers are saying about us


4 star rating

On the (very) odd occasion that I have had an issue with Pennytel services they have listened carefully to my problem and then worked hard to resolve it in the shortest possible time, keeping in touch through the process. I am happy enough to have stayed a long-term customer!


 5 star rating

Been using Pennytel for a few months now & the service is awesome! My SIM works well & the customer service staff are always helpful, friendly and never hard to contact. If only all mobile providers took a leaf out of Pennytel's book!


5 star rating

I'm very satisfied with the support and the ease of dealing with Pennytel. Very nice website and simple order procedure. I had issues with starting the service, called the support it was fast and very helpful.


5 star rating

More than happy with all the services I am getting. Very helpful with any inquiries that I make. With follow up call to see how everything is going.



Reviews from

See what our customers are saying

Make the simple switch, today.


Select a plan

Sign up to any of our amazing mobile plans, and bring over your number (if you want)

Receive your SIM

Activate your SIM

We'll post out your new SIM.
Activate online or over the phone.

Enjoy your new service

Enjoy your new service

You're set! Start enjoying your
new mobile service with Pennytel.