At Pennytel, our customer service team are always striving to be the best. When you call us, you'll speak to one of our friendly team members straight away, no robots.
86% of our customers say they are likely to recommend us (July 2019 - October 2019)
We don't use automated machines to take your call, so you'll speak to a real person every time
Our low wait times mean you'll be speaking to our friendly customer service team in no time
Recommendation and first call resolution results are based on customer surveys from July 2019 to October 2019
94% of our customers' queries are resolved on the first call
As much as we love talking to you, no one really wants to call their telco provider; let alone more than once.
Which is why if you ever do call us, our priority is to resolve your query fully on your first call. In fact, we are proud to say 94% of our customers' queries are resolved on their first call.
When you pick up the phone and call Pennytel, one of our friendly staff members will be there to take your call and work hard to make sure you leave with an answer or solution in hand. So there won't be a need to call back, giving you more time to do the things you love (like watching cat videos).
What our customers are saying about us
On the (very) odd occasion that I have had an issue with Pennytel services they have listened carefully to my problem and then worked hard to resolve it in the shortest possible time, keeping in touch through the process. I am happy enough to have stayed a long-term customer!
MarkR
I could not be happier with my Pennytel service. Great coverage, no droupouts, good download speed, excellent customer service. It is so good to actually speak to a person reasonably quickly and have problems resolved with a minimum fuss. Well done Pennytel.
Lyn
Pennytel has been working really well for me. Excellent coverage, simple communication with staff and straightforward billing. Messaging is easy and efficient. I can recommend Pennytel highly to people looking for a reliable provider at great prices!
A.S.
Stumbled upon Pennytel quite by accident when I saw an advertisement in the local paper, the rates seemed of excellent value so I checked it out a bit further, as I live in a remote location so all we could get was Telstra, so I gave it a go and am very pleased with how it is all going, no issues with coverage.
Alan
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