Why has Pennytel introduced multi-factor authenication?

The Australian Communications and Media Authority (AMCA) has introduced new industry rules that require stronger customer identity checks when telecommunication providers undertake high-risk transactions such as SIM-swap requests, changes to accounts or disclosure of personal information. These new rules require multi-factor authentication of your identity before we can access your account and assist with your Pennytel service, this includes any billing enquiries, changes to your service and even to assist with any technical support.