- Dial 101 from your handset, then
- To manage your greetings – press 2
- To setup your all call greetings – press 1
- To record your name – press 2
- To return to previous menu – press *
- Help administering your mailbox – press 0
Archives: FAQs
- Dial 101 from your handset, then
- To change mailbox settings – press 3
- To setup login options (setup voicemail pin) – press 1
- To change notifications settings (to enable or disable SMS notifcations) – press 3
- To return to previous menu – press *
- Help administering your mailbox – press 0
- Dial 101 from your handset
- Enter your 6 digit PIN and press # key
- Record your name and press # key
- If you wish to listen to your recording – press 1
- If you wish to re-record your name – press 2
- If you are ok with your recording – press # to save
- Record all call gretting and press # key
- If you wish to listen to your recording – press 1
- If you wish to re-record your name – press 2
- If you are ok with your recording – press # to save
The voicemail short code number is: Dial 101
The process to transfer your number will begin when you activate your SIM card. Transferring a mobile number will usually complete within 3 hours, however it could sometimes take up to 2 business days.
The porting hours are set by industry standard and apply to all mobile providers.
Monday to Friday – 8am to 8pm
Saturday – 10am to 6pm
Please note that usually a number transfer will not complete outside of the porting hours or during a National Public holiday.
As transferring a number is out of our control, we cannot guarantee how long it will take, so make sure you are ready and have your Pennytel SIM card handy when activating your SIM card.
Once you have received your new sim card you can activate your SIM and get your service up and running any time, any day in just a few minutes. Just go to our website www.pennytel.com.au and click the Activate SIM Card button in the top right-hand corner and then follow the prompts.
You’ll need your Order Number, which you can find on your Pennytel Mobile order email and letter . Make sure you leave your current providers sim card in your phone as you go through the Activation process.
Should you need assistance you can contact our Support Team on 1300 232 888 and one of our friendly customer service team will walk you through it.. We’re available Monday to Friday 9am-7pm. Saturday to Sunday Closed. Our Chatbot , Pennytel can handle most enquiries.
All SIM cards come triple punched with these sizes available: Standard SIM, Micro SIM and Nano SIM.
Depending on which phone you use you will need to choose between either of these 3 sizes. If you are unsure, remove your old SIM card and compare it to the SIM card provided to determine the right size. This will make it easier to recognise and ensure you pop out the right SIM size for your phone.
Generally, popular phones for these are:
Micro SIM: iPhone 4, 4S, Samsung Galaxy S3, S5
Nano SIM: iPhone 6, 6S, 6+, 7 and above. Samsung Galaxy S6, S7, S8, S8+
Whilst we are not affiliated with this site, https://www.gsmarena.com/, they are currently the best source to provide information on your mobile phone device.
When you have identified the right SIM size for your phone, gently with 2 fingers pop out the right size for you. If you need assistance, ask a family member or friend.
This is dependent on which phone you currently use. Different phone devices have different methods of inserting SIM cards, if you are unsure, you can refer back to your phone manual or alternatively visit your phone manufacturer’s site for more information. Another useful resource would be to ask a family or friend to better assist you.
Please note that with iPhones, you would require a pin of sort to open the SIM card holder to remove and replace the SIM (this should have been provided on purchase of your phone).
If your SIM card is faulty and not working as it should, call our friendly Support Team on 1300 232 888, they will help assist you in troubleshooting and resolving the problem.
You can contact our Support Team on