Archives: FAQs

If your referral was successful, you will see an applied Referral Credit on your bill.

Simple – you just have to be a Pennytel customer.

You can refer friends and family up to 20 times per year.

No. Unfortunately, self-referrals on to the same Pennytel account are not available at this time. For a referral to be successful, your friend or family member must create a separate Pennytel account upon sign up.

You’ll be able to keep saved messages indefinitely.

Played messages are held for 7 days.

 

Unplayed messages are held for 14 days.

Up to 40 messages can be stored in your voicemail storage. Each message can be up to 60 seconds for each end user.

To access your voicemail remotely, perform the following steps:

 

  1. Dial the mobile service number and wait for diversion to voicemail
  2. While the greeting is being played, press the ‘hash’ key (#)
  3. Enter the PIN number set up for the service and press the ‘hash’ key (#) again

 

After completing these steps, you will have access to the voicemail box as if dialling to the voicemail shortcode from your handset.

  1. Dial 101 from your handset, then
  2. To manage your greetings – press 2
  • To setup your all call greetings – press 1
  • To record your name – press 2
  • To return to previous menu – press *
  • Help administering your mailbox – press 0