Frequently Asked Questions

FAQ

Are international calls included?

Extra Small, Small, Medium and Large Plans

The international calling feature is initially disabled. Customers can enable this feature from their online Account or by calling our Customer Service team on 1300 232 888.

Once enabled, international calls are charged ‘per minute’ based on the destination. You are able to call international fixed lines, mobiles and payphones in most global locations. 

 

See our international call rates here.


Large Plus and Extra Large Plus Plans

Customers on the Large Plus or Extra Large Plus Plans have unlimited international calls and text to 10 countries.

The international calling feature is already enabled when you sign up to these plans.

Unlimited international calls and text are available in:

  • China
  • Hong Kong
  • Malaysia
  • Singapore
  • India
  • New Zealand
  • Germany
  • South Korea
  • United Kingdom
  • United States

 Countries not included will be charged PAYG rates.

 

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