FUTURE-PROOF YOUR GROWTH . 

Telecommunication solutions for enterprise

Pennytel For Enterprise

Future-proof your growth with Pennytel’s full range of managed business telecommunication services. Our product solution grows with you to meet the evolving needs of your business. Our customisable product suite is infinitely scalable, allowing rapid multi-site deployment backed by a reliable and consistent experience.

Pennytel’s enterprise offerings are underpinned by full project management. Our dedicated team will focus on not just servicing your needs but on building an engaged, mutually beneficial partnership between your business and ours. 

Experienced Team

Project Management and customisation approach ustilising staff expertise within Pennytel

Customised Solutions

Purchase Off the Shelf Products or work with our Project Managers to Customise your solutions

Certified Business

ISO Certified and Compliant with Telecommunications Regulatory Authorities

Pennytel is committed to Best Practice Business Operations to be a supplier and employer of choice. Pennytel has received the following accreditation’s from the International Organisation for Standardisation (ISO);

ISO 45001:2018 – Occupations Health and Safety Management System

ISO 9001:2015 – Quality Management Systems

ISO 14001:2015 – Environmental Management Systems

Interested?

We are here to help!

To access our full capability statements regarding Enterprise Tenders and ICT services please get in touch with our Capability Team

Lodge a Complaint

Pennytel Online Complaint Form

Use this form to make a complaint about a Pennytel product, service, account, bill, customer service experience, service restriction, disconnection, complaint handling, or network outage complaint. You do not need to use the word “complaint”. If you express dissatisfaction and expect a response or resolution, we will handle your matter under our Complaints Handling Process. There is no charge to make or progress a complaint.
What type of complaint are you making?
A network outage complaint may apply where your voice or internet service is not working and Pennytel has reason to suspect that a major or significant local network outage is likely to be causing the problem. ACMA describes this as a service outage report that may need to be handled as a network outage complaint.

Your Details

Preferred contact method
Please select all that apply
Is it safe for Pennytel to call you using your preferred method?

Do you need help with your complaint?

Do you need support to make or progress this complaint?
Please select all that apply

General complaint details

What is your complaint about?
Please select all that apply

Network outage complaint details

Use this section if your Pennytel phone or internet service is not working, or was affected by a suspected network outage, and you want Pennytel to handle the matter as a complaint. For general outage information or outage enquiries, please visit our Network Outages page.
Which service(s) is affected?
Please select all that apply
Have you checked the Network Outages page?
Go to https://pennytel.com.au/outages/
Is service still affected?
What are you experiencing?
Please select all that apply
Are other people or services at the same location affected?
Is there a personal safety or serious health risk because of this outage?
If there is an immediate risk to life or safety, call 000. Pennytel will assess whether your complaint should be treated as an urgent network outage complaint.

Urgency Check

Do any of these apply?
If your complaint is urgent, Pennytel will work to provide and implement a proposed resolution within 2 working days.

Tell us what happened

Have you contacted Pennytel about this issue before?

What outcome are you looking for?

What would you like Pennytel to do?
Please select all that apply

Upload supporting information

You may upload bills, screenshots, correspondence or other information that helps explain your complaint. Please do not upload passwords, full credit card numbers, Medicare details or identity documents unless we specifically ask for them.

Maximum file size: 20MB

Privacy & Declaration

Pennytel will use the information you provide to assess, investigate and respond to your complaint, contact you about your complaint, meet our legal and regulatory obligations, and improve our services and complaints handling processes. We will handle your personal information in accordance with our Privacy Policy.
Acknowledgements
Please confirm all before submitting