You may need to switch your handset off and back on again. In most cases this will resynchronise your service with the network, and you will be able to send and receive SMS.
Archives: FAQs
We have introduced the option for direct deposit under the new billing platform payment processing fee is listed in the below table. Unfortunately, we will no longer be able to support payments via Centrepay. We accept the following payment methods:-
• Direct Debit via Bank Account
• Direct Debit via Credit Card
• BPay
• Direct Deposit
• Credit Card (Visa, Mastercard and American Express)
• Online Billpay
• Post Billpay – Australia Post
If your payment is not received on or before the due date, a late payment fee of $10.00 inc gst may apply.
If a direct debit has been dishonoured by your Financial Institution you may incur a $3.85 inc gst dishonour fee.
We are available Monday to Friday 8am to 8pm and on Saturday and Sunday 9am to 7pm for any changes you need to your mobile service.
If you are overseas on the date that we advise that your mobile phone service will migrate, you may experience an outage of up to 5 minutes on your service. If this occurs, we recommend you switch your mobile handset off then back on to refresh with the network should you be experiencing any initial concern.
Yes, during the change over it will result in your call forwarding to be reset and you will need to configure this again either via your mobile handset or by contacting Pennytel on 1300 232 888
No, you will retain any saved voicemail messages. Pennytel recommends you listen to any unsaved voicemails and ensure you save these prior to your nominated change over date.
No, you will retain your existing voicemail greeting.
If you run out of data and need a bit extra to tide you over, you can add a 1GB data-top up for $10. The bolt-on will be charged onto your next invoice. You will also receive notifications at 50%, 85% and 100% of top up usage. Any unused data from your data top up by the end of the bill cycle will be carried forward into your data bank.
Please contact us on 1300 232 888.
Yes! When your mobile service migrates to the new platform we are able to offer data banking on all plans at no extra cost.
Data Banking, or data rollover, allows you to retain any unused data from your monthly data allowance and roll this into the next monthly billing cycle. The maximum amount of unused data that can be stored in your bank is 500GB. You can check your data balance via your handset by dialing *159# on your dial-pad and press the call button. Data Banking is for domestic use only and cannot be used outside of Australia.
Banked data will be stored indefinitely and can be used at any time in the future, unless:
Data Banking, or data rollover, allows you to retain any unused data from your monthly data allowance and roll this into the next monthly billing cycle. The maximum amount of unused data that can be stored in your bank is 500GB. You can check your data balance via your handset by dialing *159# on your dial-pad and press the call button. Data Banking is for domestic use only and cannot be used outside of Australia.
Banked data will be stored indefinitely and can be used at any time in the future, unless:
- • you downgrade to a lower mobile plan (your banked data will be reset to zero on the change taking effect); or
- • you move to a mobile plan that does not support the Data Bank facility; or
- • you terminate your Mobile Service Plan (your data bank, and all banked data, will be forfeited when termination takes effect)
When your mobile service migrates to the new platform we are able to offer more data allowance on selected plans at no extra cost. They are:
| Current Data Allowance | New Data Allowance |
| 8GB | 10GB |
| 18GB | 22GB |
| 30GB | 32GB |
| 60GB | 90GB |
| 100GB | 130GB |
Unfortunately we are not able to offer increase data allowance on our 1GB and 3GB plans
The new account details will no longer be supported by the current Pennytel App although we are working on getting this updated. We appreciate your patience whilst we continue to develop the App. In the meantime, you can still access you online account via https://pennytel.com.au/account-login/