FAQs Archive - Page 5 of 8

You can check your data balance at any time, via your calling screen, dial *159# and press the call button.

Below is an example of what will appear on your mobile handset:-

At the end of your monthly billing cycle, any unused data goes into your data bank for use in the next monthly billing cycle. The maximum amount of data that can be banked is 500GB. Any unused data from your data top up will be carried forward into your data bank. Your banked data will remain if you upgrade to a higher-cost monthly plan. Any data in your data bank is forfeited if your mobile plan is downgraded to a lower-cost monthly plan.

Data Banking is for domestic use only and cannot be used if the service roams outside of Australia.

“Auto Data” Bolt-On for 2GB and “Manual Data” bolton of 1GB are each available for $10 per block. The bolt-on will be charged onto your next invoice. You will also receive notifications at 50%, 85% and 100% of top up usage. Any unused data from your data top up by the end of the bill cycle will be carried forward into your data bank.

Please contact us on 1300 758 858

Go to Settings > Connections > Mobile Networks > Access Point Name

The Combined Data and MMS settings are listed below:

SMSC: +61418706275

APN: mdata.net.au

Proxy: (blank)

Port: (blank)

Username: (blank)

Password: (blank)

Server: (blank)

MMSC: http://mmsc.mdata.net.au:8003

MMS proxy: 10.1.1.180

MMS port: 80

MMS Protocol: WAP 2.0

MCC: 505

MNC: 01

Authentication: (blank)

APN type: default,dun,supl,mms

Plant Grow Pick will deduct the monthly mobile plan fee in 4 equal instalments in every pay run. For example, if you purchse the 90GB pla costing $60 per month, you will be deducted $15 from your weekly pay.

You will be billed on the 28th of every month for the full monthly plan fee as per your selected plan. The billing period will be from the 28th of the month up to and including the 27th of the following month.

Your service will be automatically renewed each month unless you inform us you wish to cancel your service, or you transfer your number to a new provider. If you cancel or transfer your service to another service provider, you will not receive a refund for any amounts that you have paid.

Service charges begin from the day you activate your SIM card.

If you activate on days 1-27, your first bill will be pro-rated from the date of connection for the current bill cycle, along with the month in advance. This means your first bill maybe higher than your ongoing monthly plan fee. After the first month, your bill will revert to the regular monthly charge for your plan.

If you wish to cancel, you’re free to do so at any time. You have two options:

Transfer your number to a new service provider. You don’t have to contact us if you are transferring your services as this will be managed by your new service provider.

Inform us if you wish to cancel your service. You can do this by contacting your Pennytel Support team on 1300 758 858.

If you cancel your service, you will lose your mobile number, so we strongly advise you to reconsider this option if you want to keep the same mobile number.

Please note the minimum term of our plans is one calendar month. If you cancel or transfer your service to another service provider, you will not receive a refund for any amounts that you have paid.

No. Suspending your mobile service only stops outbound usage. Temporarily suspending your mobile service can be helpful if your mobile device has been lost or stolen. Suspending your service does not stop your monthly plan fee. If you are looking to cancel your mobile service, you’re free to do so at any time. Find out how by clicking here.

No. Your account reference and the biller code will be different. Please ensure you check your invoice for the updated details before making the payment which will be located in this symbol.

Our new billing platform provides a no bill shock value, this means you won’t get an unexpected bill each month. If you would like to send MMS Video recordings, you will need to arrange additional spend allowance.

These can be added in blocks of up to $10, $50, $100, $200, $400, and $1,000. You will only be charged the excess spend for what you have used, up to the requested limit.

Our new billing platform provides a no bill shock value, this means you won’t get an unexpected bill each month. If your current plan does not include international calling you will need to arrange additional spend allowance.

These can be added in blocks of up to $10, $50, $100. You will only be charged the excess spend for what you have used, up to the requested limit.