Archives: FAQs

When you first land into any one of the 68 countries that we can support international roaming you will receive an International Roaming Welcome notification via sms advising in order to use your mobile service overseas you will need to opt-in via SMS to activate an International Roaming pack.  

 

You will receive a confirmation sms once you have successfully opted into an international roaming pack you.   

Important notes:

The welcome message is sent when you first connect to the network and after 7 days if you remain connected to the same roaming network. There will be no SMS prompts to remind you to activate a new pack and your pack does not automatically renew. To add on another International Roaming pack after you have consumed all the inclusion or after expiry, send the SMS Keyword to 179, for example if you would like to Opt in to the 5GB Travel Pack send the word “ROAM5” to 179.

How will it work?

1. User receives welcome SMS in a qualified roaming destination with pack options.

2. Opt in to desired pack by sending “SMS Keyword ” to 179.**

3. End user receives confirmation SMS and can start roaming.

* SMS sent to 179 will be toll free and will not incur any end user charges. The SMS recharge service is available to users both in Australia and users who are roaming.

** Please note that you should send this reply to 179, not “MyAcct.”

You will receive an automated response via sms and email confirming the status and you will now be able to start roaming in the destination country.

 Important:

*  Travel Packs will expire at 23:59:59PM on the day of expiry. Travel pack will always use Sydney local time (AEST or AEDT), regardless of the country the end-user is roaming in.
*  Roaming packs have various validity periods, but all start and end at midnight AEST. If a pack is activated after midnight, it remains valid until midnight AEST on the expiry date
*  The roaming period from activation until midnight AEST on the activation date does not count towards the pack’s expiration.

The International Roaming feature is enabled by default on your Pennytel mobile service. The following three travel pack options are available: –

 

To Opt in to your desired pack, send the SMS Keyword to 179, for example if you would like to Opt in to the 5GB Travel Pack send the word “ROAM5” to 179. 

 

All our travel packs come with Wi-Fi Calling & SMS. Stay connected even without a mobile signal – call and text back home using Wi-Fi.

 

You will need an unlocked mobile phone handset, otherwise your Pennytel SIM will not work. Not sure if your handset is unlocked? Contact your current service provider or place of purchase.

You will need an unlocked mobile phone handset otherwise your Pennytel sim will not work.

 

To use this service, you will need to bring your own compatible mobile device which must be unlocked and support 3G 850MHz. And, for access to the 4G service, your device must also support both 4G 1800MHz and 4G 700MHz bands. 5G network access requires a compatible mobile phone and is only available in selected areas.

Pennytel Australia Pty Ltd (ABN 12 166 566 632) is a Service Provider and acts as a reseller and uses parts of the 5G, 4G and 3G mobile network and capabilities of Telstra Corporation Limited (ABN 33 051 775 556) to provide our mobile services. Despite this, Pennytel is responsible for providing the service to you and is not affiliated with or related to the principal carrier.

4G: 2Mbps – 100Mbps

 

5G: 10 Mbps– 250Mbps.

 

5G requires a 5G compatible device and enabled plan.

 

This is the maximum potential download speed. Typical speeds may often be slower and will vary due to factors such as location, device capabilities, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

To check your location please use our coverage map to see coverage availability at the location where you would usually use the service: – interactive map available on our coverage page.

 

Pennytel Australia Pty Ltd uses the Telstra Wholesale Mobile Network. The Telstra Wholesale Mobile Network coverage reaches more than 98.8% of the Australian population with 3G*, 4G or 5G and covers more than 1.6m square kilometers of the Australian landmass. The service provides 4G coverage reaching at least 98.7% of the Australian population and at least 75% with 5G.

 

* At end June 2024 3G network services will cease.

Everyone’s data usage is different, so it’s important you choose a mobile plan that has the right amount of data for your needs. The following are general estimates of usage for typical day to day phone activities.

 

 

If you need more data, you can always change or upgrade your plan.