Once you have received your new sim card all you have to do is call us on 1300 758 758 anytime between Monday to Friday 9am to 5pm AET and one of our friendly customer service team will walk you through it.
Archives: FAQs
No. Suspending your mobile service only stops outbound usage. Temporarily suspending your mobile service can be helpful if your mobile device has been lost or stolen. Suspending your service does not stop your monthly plan fee. If you are looking to cancel your mobile service, you’re free to do so at any time.
Please contact us as soon as you have lost / damaged your Pennytel sim card, we will place a block on the sim card and will send you a replacement Pennytel SIM card with the same mobile number attached to it, the sim card will be posted using Australia Post standard delivery. Please allow around 5 business days’ time from dispatch to receive your SIM. If you live somewhere more remote, sometimes Australia Post can take longer to reach you, so please allow an extra couple of business days.
If you would like to have your replacement sim card sent via Express Post there will be an additional fee of $5.00 inc gst which will be applied to your next monthly bill.
Note: We do not offer international postage options. Please call your friendly Pennytel support team on 1300 758 758
You can cancel your order as long as you do this prior to receiving or activating your SIM. If you wish to cancel your service after you have activated the SIM you will not receive any credits and there are no termination fees.
To cancel your Pennytel order or return your unwanted SIM card, please contact us on 1300 758 758.
Once you have submitted your order, you will receive a confirmation email indicating the status of your order. Your SIM card will be shipped to the delivery address you specify during sign-up.
To check the remaining balance and expiry of any International Roaming pack sms bal to 169. You will receive an sms notifications to let you know when you have used 50%, 85%, 95% and 100% of your data inclusion. Your expiry time will be in Australian Eastern Standard Time so you will always be able to work out when your pack finishes even if you are moving between countries.
The information may be up to 48 hours old.
Please note that you can only Opt-In and add a new International Roaming daily pack when you have either consumed all the data from your previous pack or if your pack has expired.
Please try again or contact Pennytel for assistance on 1300 758 758 or via [email protected]
International Roaming packs are not controlled by excess spend limits, International Roaming PAYG will not apply.
No, you will not incur additional charges and you will not need another international roaming pack if you travel to another country while your International Roaming pack is active. Note that International Roaming packs will not be available in countries not covered by the packs.
No, you do not need to Opt-In for an International Roaming pack. You will only be able to use your mobile service if you are in a Wi-Fi area. You can Opt-In at any time by sending the word ROAM to 179 to activate an International Roaming pack.
If you are travelling within one of our 57 countries covered, you will still receiving incoming sms’s to your mobile service.