Archives: FAQs

Data inclusions vary based on your chosen plan. (All plans come with unlimited standard Australian calls, SMS and MMS). The larger your plan, the more data is included:  it’s enough for regular people and regular use – checking email, browsing Facebook and watching cat videos.

 

If you think you’ll go over your monthly allowance, you can choose to add 2GB of extra data, for a small additional charge. We call this a ‘Bolt On’ data pack. The Bolt On data expires at the end of your billing period.

 

Note: All data inclusions are for use in Australia and won’t work overseas. Download and upload speed will be based on coverage area.

If you wish to cancel, you’re free to do so at any time. You have two options:

 

Transfer your number to a new service provider. You don’t have to contact us if you are transferring your services as this will be managed by your new service provider.

 

Inform us if you wish to cancel your service. You can do this by contacting us on 1300 758 758.

 

If you cancel your service you will lose your mobile number so we strongly advise you to reconsider this option if you want to keep the same mobile number. Please note the minimum term of our plans is one calendar month. If you cancel or transfer your service to another service provider you will not receive a refund for any amounts that you have paid.

Need a little extra data? You can upgrade (or downgrade) your plan at any time. Simply give us a call on 1300 758 758.

 

Please note you can choose for your plan change to take effect immediately or at the end of your current bill cycle. If you choose your plan change to take immediate effect no credits will be provided for unused days under your current plan. A debit will be applied to your next bill for the plan change during current bill cycle plus the month in advance.

The following types of usage are not included in our plans and will be charged at pay-as- you-go (PAYG) rates once you establish an Excess Spend Limit.

 

Please note that these rates are subject to change without notice.

 

• Calls/SMS/MMS to international numbers
• Call forwarding
• Directory assistance
• Time and weather services (1194, 1196)
• Telstra and Optus mobile satellite number
• Video MMS

International calls are charged ‘per minute’ based on the destination. You are able to call international fixed lines, mobiles and payphones in most global locations.

 

See our international call rates here.

 

The Pennytel 90GB, 120GB 5G and 180GB plans come with unlimited international calls and text to the following countries:

 

• China
• France
• Germany
• Greece
• Hong Kong
• India
• Indonesia
• Ireland
• Malaysia
• New Zealand
• Singapore
• South Korea
• Thailand
• United Kingdom
• United States
• Vietnam

 

Countries not included will be charged PAYG rates. You will need to have an Excess Spend Limit enabled in order to call any other country.

We recommend you utilise 3rd party apps such as WhatsApp, Viber, Facebook messenger, Instagram to make calls to any number overseas.

No. Pennytel plans are month-to-month. You can cancel, downgrade or upgrade from one month to the next. This keeps things simple and fair; don’t you agree?

 

You’re able to bring your own mobile or tablet. So you aren’t locked-in to buying a new mobile on a contract.  If you’d like to move to another mobile provider, simply migrate your phone number to a new provider. (You can take your mobile number with you).