Please contact us as soon as you have lost / damaged your Pennytel sim card, we will place a block on the sim card and will send you a replacement Pennytel SIM card with the same mobile number attached to it, the sim card will be posted using Australia Post standard delivery. Please allow around 5 business days’ time from dispatch to receive your SIM. If you live somewhere more remote, sometimes Australia Post can take longer to reach you, so please allow an extra couple of business days.

If you would like to have your replacement sim card sent via Express Post there will be an additional fee of $5.00 inc gst which will be applied to your next monthly bill.

Note: We do not offer international postage options. Please call your friendly Pennytel support team on 1300 758 758