If you wish to cancel, you’re free to do so at any time. You have two options:

Transfer your number to a new service provider. You don’t have to contact us if you are transferring your services as this will be managed by your new service provider.

Inform us if you wish to cancel your service. You can do this by contacting your Pennytel Support team on 1300 758 858.

If you cancel your service, you will lose your mobile number, so we strongly advise you to reconsider this option if you want to keep the same mobile number.

Please note the minimum term of our plans is one calendar month. If you cancel or transfer your service to another service provider, you will not receive a refund for any amounts that you have paid.