If you require a SIM card replacement, you will need to call our friendly Support Team on 1300 758 758 to order your new SIM. Once you have received the SIM card in the mail, you will need to ring us back to have this activated. SIM card activations can take anywhere between 15 minutes to 4 hours.
You can contact our Support Team on 1300 758 758. We’re available Monday to Friday 9am to 5pm AET.
If your SIM card is faulty and not working as it should, call our friendly Support Team on 1300 758 758 they will help assist you in troubleshooting and resolving the problem.
We’re available Monday to Friday 9am to 5pm AET.
Our SIM cards contain all 3 sizes to fit all standard phones. Refer to your handset’s User Manual to determine which SIM Card your handset requires. Here’s a guide to help you identify which SIM you need to pop out for your phone.
Once you have received your new sim card all you have to do is call us on 1300 758 758 anytime between Monday to Friday 9am to 5pm AET and one of our friendly customer service team will walk you through it.
No. Suspending your mobile service only stops outbound usage. Temporarily suspending your mobile service can be helpful if your mobile device has been lost or stolen. Suspending your service does not stop your monthly plan fee. If you are looking to cancel your mobile service, you’re free to do so at any time.
Please contact us as soon as you have lost / damaged your Pennytel sim card, we will place a block on the sim card and will send you a replacement Pennytel SIM card with the same mobile number attached to it, the sim card will be posted using Australia Post standard delivery. Please allow around 5 business days’ time from dispatch to receive your SIM. If you live somewhere more remote, sometimes Australia Post can take longer to reach you, so please allow an extra couple of business days.
If you would like to have your replacement sim card sent via Express Post there will be an additional fee of $5.00 inc gst which will be applied to your next monthly bill.
Note: We do not offer international postage options. Please call your friendly Pennytel support team on 1300 758 758
You can cancel your order as long as you do this prior to receiving or activating your SIM. If you wish to cancel your service after you have activated the SIM you will not receive any credits and there are no termination fees.
To cancel your Pennytel order or return your unwanted SIM card, please contact us on 1300 758 758.
Once you have submitted your order, you will receive a confirmation email indicating the status of your order. Your SIM card will be shipped to the delivery address you specify during sign-up.