PGP Roaming Archives

Yes you can. You can have multiple travel packs active at the same time, the pack with the earliest expiry date will be used first.

Calls and SMS: You’ll continue using the allowances from your first pack until it expires. After that, any remaining allowances from your new pack will be used.

Data: Your data usage will be deducted from the new data pack immediately.

Exception: If you add the same travel pack, your allowances will reset. Note: This immediate usage applies to calls and SMS usage as well if the first pack expires.

To check the remaining balance and expiry of any International Roaming pack sms bal to 169. You will receive an sms notifications to let you know when you have used 50%, 85%, 95% and 100% of your data inclusion. Your expiry time will be in Australian Eastern Standard Time so you will always be able to work out when your pack finishes even if you are moving between countries.

The information may be up to 48 hours old.

Please note that you can only Opt-In and add a new International Roaming daily pack when you have either consumed all the data from your previous pack or if your pack has expired.

Please try again or contact Pennytel for assistance on 1300 758 758 or via [email protected]

International Roaming packs are not controlled by excess spend limits, International Roaming PAYG will not apply.

No, you will not incur additional charges and you will not need another international roaming pack if you travel to another country while your International Roaming pack is active. Note that International Roaming packs will not be available in countries not covered by the packs.

No, you do not need to Opt-In for an International Roaming pack. You will only be able to use your mobile service if you are in a Wi-Fi area. You can Opt-In at any time by sending the word ROAM to 179 to activate an International Roaming pack.

If you are travelling within one of our 57 countries covered, you will still receiving incoming sms’s to your mobile service.

When you first land into any one of the 68 countries that we can support international roaming you will receive an International Roaming Welcome notification via sms advising in order to use your mobile service overseas you will need to opt-in via SMS to activate an International Roaming pack.

You will receive a confirmation sms once you have successfully opted into an international roaming pack you.

Important notes:

The welcome message is sent when you first connect to the network and after 7 days if you remain connected to the same roaming network. There will be no SMS prompts to remind you to activate a new pack and your pack does not automatically renew. To add on another International Roaming pack after you have consumed all the inclusion or after expiry, send the SMS Keyword to 179, for example if you would like to Opt in to the 5GB Travel Pack send the word “ROAM5” to 179.

How will it work?

1. User receives welcome SMS in a qualified roaming destination with pack options.

2. Opt in to desired pack by sending “SMS Keyword ” to 179.**

3. End user receives confirmation SMS and can start roaming.

* SMS sent to 179 will be toll free and will not incur any end user charges. The SMS recharge service is available to users both in Australia and users who are roaming.

** Please note that you should send this reply to 179, not “MyAcct.”

You will receive an automated response via sms and email confirming the status and you will now be able to start roaming in the destination country.

Important:

* Travel Packs will expire at 23:59:59PM on the day of expiry. Travel pack will always use Sydney local time (AEST or AEDT), regardless of the country the end-user is roaming in.

* Roaming packs have various validity periods, but all start and end at midnight AEST. If a pack is activated after midnight, it remains valid until midnight AEST on the expiry date

* The roaming period from activation until midnight AEST on the activation date does not count towards the pack’s expiration.

The International Roaming feature is enabled by default on your Pennytel mobile service. The following three travel pack options are available: –

To Opt in to your desired pack, send the SMS Keyword to 179, for example if you would like to Opt in to the 5GB Travel Pack send the word “ROAM5” to 179.

All our travel packs come with Wi-Fi Calling & SMS. Stay connected even without a mobile signal – call and text back home using Wi-Fi.