FAQ Category: Billing Changes

Yes! When your mobile service migrates to the new platform we are able to offer data banking on all plans at no extra cost.
 

Data Banking, or data rollover, allows you to retain any unused data from your monthly data allowance and roll this into the next monthly billing cycle. The maximum amount of unused data that can be stored in your bank is 500GB. You can check your data balance via your handset by dialing *159# on your dial-pad and press the call button. Data Banking is for domestic use only and cannot be used outside of Australia.
 
Banked data will be stored indefinitely and can be used at any time in the future, unless:
 

• • you downgrade to a lower mobile plan (your banked data will be reset to zero on the change taking effect); or
• • you move to a mobile plan that does not support the Data Bank facility; or
• • you terminate your Mobile Service Plan (your data bank, and all banked data, will be forfeited when termination takes effect)

When your mobile service migrates to the new platform we are able to offer more data allowance on selected plans at no extra cost. They are:

Current Data Allowance	New Data Allowance
8GB	10GB
18GB	22GB
30GB	32GB
60GB	90GB
100GB	130GB

Unfortunately we are not able to offer increase data allowance on our 1GB and 3GB plans

The new account details will no longer be supported by the current Pennytel App although we are working on getting this updated. We appreciate your patience whilst we continue to develop the App. In the meantime, you can still access you online account via https://pennytel.com.au/account-login/

You will be able to:-

· View your Account Balance

· View your Bills

· View your Usage History

· Make Payments

· Setup or update Direct Debit details

· View your Personal Details

· View your Active Service

Our new Account Login portal is still under development and provides you access to your account balance, make payments, setup direct debit and view your bills and usage. We appreciate your patience whilst we continue to develop and enhance the portal. Our friendly Customer Service Team are available Monday to Friday 8am to 8pm and on Saturday and Sunday 9am to 7pm for any changes you need to your mobile service.

No. As a part of the migration the Direct Debit arrangement you have in place will remain in operation. We will automatically withdraw the funds on your invoice due date. We encourage you to check that the debit has come out of your nominated bank account on the 15th of the billing month. If not, please let us know by completing the webform at the bottom of this page so we can correct any issues.

Yes, any credit balance currently in your Pennytel Account starting with “7” we will move this across to your new account number. Please allow up to two billing cycles for this to appear

You will receive a credit for the days remaining in the billing cycle for the month that your service is migrated in. This will appear on the first invoice after the migration as “Pro Rata billing change alignment”

Yes. Below is what your new invoice will look like, and the changes noted alongside:

Yes, on your first invoice after migration you will see a new account number starting with a “4”.