No. Your account reference and the biller code will be different. Please ensure you check your invoice for the updated details before making the payment which will be located in this symbol.
FAQ Category: Billing Changes
Our new billing platform provides a no bill shock value, this means you won’t get an unexpected bill each month. If you would like to send MMS Video recordings, you will need to arrange additional spend allowance.
These can be added in blocks of up to $10, $50, $100, $200, $400, and $1,000. You will only be charged the excess spend for what you have used, up to the requested limit.
Our new billing platform provides a no bill shock value, this means you won’t get an unexpected bill each month. If your current plan does not include international calling you will need to arrange additional spend allowance.
These can be added in blocks of up to $10, $50, $100. You will only be charged the excess spend for what you have used, up to the requested limit.
You may need to switch your handset off and back on again. In most cases this will resynchronise your service with the network, and you will be able to send and receive SMS.
We have introduced the option for direct deposit under the new billing platform payment processing fee is listed in the below table. Unfortunately, we will no longer be able to support payments via Centrepay. We accept the following payment methods:-
• Direct Debit via Bank Account
• Direct Debit via Credit Card
• BPay
• Direct Deposit
• Credit Card (Visa, Mastercard and American Express)
• Online Billpay
• Post Billpay – Australia Post
If your payment is not received on or before the due date, a late payment fee of $10.00 inc gst may apply.
If a direct debit has been dishonoured by your Financial Institution you may incur a $3.85 inc gst dishonour fee.
We are available Monday to Friday 8am to 8pm and on Saturday and Sunday 9am to 7pm for any changes you need to your mobile service.
If you are overseas on the date that we advise that your mobile phone service will migrate, you may experience an outage of up to 5 minutes on your service. If this occurs, we recommend you switch your mobile handset off then back on to refresh with the network should you be experiencing any initial concern.
Yes, during the change over it will result in your call forwarding to be reset and you will need to configure this again either via your mobile handset or by contacting Pennytel on 1300 232 888
No, you will retain any saved voicemail messages. Pennytel recommends you listen to any unsaved voicemails and ensure you save these prior to your nominated change over date.
No, you will retain your existing voicemail greeting.
If you run out of data and need a bit extra to tide you over, you can add a 1GB data-top up for $10. The bolt-on will be charged onto your next invoice. You will also receive notifications at 50%, 85% and 100% of top up usage. Any unused data from your data top up by the end of the bill cycle will be carried forward into your data bank.
Please contact us on 1300 232 888.