Archives: FAQs

Yes you can. You can have multiple travel packs active at the same time, the pack with the earliest expiry date will be used first.

  • Calls and SMS: You’ll continue using the allowances from your first pack until it expires. After that, any remaining allowances from your new pack will be used.
  • Data: Your data usage will be deducted from the new data pack immediately.
  • Exception: If you add the same travel pack, your allowances will reset. Note: This immediate usage applies to calls and SMS usage as well if the first pack expires.

Dial 101 from your handset, then

 

  • To change mailbox settings – press 3
  • To setup login options (setup voice mail pin) – press 1
  • To change notifications settings (to enable or disable SMS notifications) – press 3
  • To return to previous menu – press *
  • Help administering your mailbox – press 0

Dial 101 from your handset, then

 

  • To manage your greetings – press 2
  • To setup your all call greetings – press 1
  • To record your name – press 2
  • To return to previous menu – press *
  • Help administering your mailbox – press 0

To access your voice mail remotely, perform the following steps:

 

  • Dial the MSN and wait for diversion to voicemail
  • While the greeting is being played, press the ‘hash’ key (#)
  • Enter the PIN number set up for the service and press the ‘hash’ key (#) again

 

After completing these steps, you will have access to the voice mail box as if dialling to the voicemail shortcode from your handset.

Up to 40 messages can be stored in your voice mail storage. Each message can be up to 60 seconds for each end user.

Unplayed messages are held for 14 days.

Played messages are held for 7 days.

You’ll be able to keep saved messages indefinitely.

Dial 101 from your handset

 

  • then manage your greetings – press 2
  • To setup your all call greetings – press 1
  • To record your name – press 2
  • To return to previous menu – press *
  • Help administering your mailbox – press 0
  • The default 6 digit pin number for voice mail is 366141

The voice mail short code number is: 101