Welcome to the Pennytel Service Status page.

We understand that disruptions to your mobile or NBN service can be frustrating. Here, you’ll find the latest information on any planned maintenance or unforeseen network outages affecting Pennytel customers across Australia. Our team is working hard to resolve any issues as quickly as possible and restore full service.

Current Status:

🚨 Mobile Outages

PORTARLINGTON, VIC – 04/07/2025 17:00 AEST

Scale: 2,760 Mobile Services affected

Location: Inner Regional PORTARLINGTON, VIC, 3223

Start Time: 04/07/2025 at 18:00 AEST

Estimated End Time:No ETA

BOORABBIN, WA – 04/07/2025 18:00 AEST

Scale: 1,646 Mobile Services affected

Location: Remote region BOORABBIN, WA, 6426

🌐 NBN (National Broadband Network) Outage – NSW

Significant Local Outage (Wednesday 2 July 2025 03:32am)

✅ Latest Update: 04/07/2025 – 09:52am

The outage due to severe weather in the East Coast of NSW has been resolved.

📊 Previous Updates:

03/07/2025 – 2:20pm: Outage reduced from 1,012 to 508 NBN services affected across FTTN and Fixed Wireless technologies, mostly in Regional NSW.

02/07/2025 – 1:28pm: Initially affected 1,305 NBN services across HFC, FTTN, and Fixed Wireless technologies.

🌪️ What’s Happening?

Severe weather across the East Coast of NSW impacted commercial power supply, causing disruptions on the NBN network. Recovery efforts are coordinated by NBN with guidance from power providers and Emergency Services.

⏰ Timeline:

Start Time: 02/07/2025 at 03:32 AEST

End Time:RESOLVED

📍 Impact Details:

Services Affected: 1,012 NBN services (FTTN and Fixed Wireless)

Region: Mostly Regional NSW

Affected Locations:

Bar Point, Bawley Point, Berrara, Berringer Lake, Braemar, Burrill Lake, Bushells Ridge, Cedar Brush Creek, Cooranbong, Dolphin Point, Ellalong, Jilliby, Kiar, Kioloa, Kulnura, Mandalong, Manyana, Martinsville, Medowie, Milsons Passage, Mooney Mooney, Moruya Heads, North Nowra, Old Erowal Bay, Sanctuary Point, Worrowing Heights, Wyong Creek, and Yarramalong

⚠️ Important Information:

  • Most outages were due to commercial power failures affecting NBN infrastructure
  • All NBN equipment requires power to function – no backup power means no service during outages
  • VoIP services connected via NBN will not work during power outages
  • Landline phones without mobile backup cannot make calls, including to 000
  • Mobile 000 calls may still work (depends on mobile network status)
  • NBN cannot comment on Triple Zero Emergency Service (000) status as it’s operated by a third party