Payment Assistance (Financial Hardship) Request Form

    Here at Pennytel we understand that difficult times can put you under unexpected financial stress. Whether it’s a short-term setback or something longer term, payment difficulties can happen for different reasons, and we’re here to help.

    If you have found yourself in this situation, we recommend you take advantage of the Australian Government’s free and confidential financial counselling service, MoneySmart. Go to https://moneysmart.gov.au/managing-debt/financial-counselling for more information.
    If you are having difficultly making a payment on your Pennytel services, you can apply for Payment Assistance by completing and submitting the form below
    Once you click submit, our friendly team will review your application and be in touch with you to tailor a plan that you can meet. We have a number of options we can consider, including, but not limited to:
    1. Allowing you more time to pay your bill
    2. Putting in place a payment plan tailored to your ability to pay
    3. Place controls on your service so you don’t incur certain charges, such as disabling data bolt-ons and international calls
    4. Remove non-essential service features without any cost or penalty to you
    5. Transfer you to a different product that better suits your circumstances
    6. Adjust threshold limits so you are not disconnected.
    For more information about Pennytel’s Payment Assistance Policy, please click here
    All fields on the form below marked with an asterix (*) are mandatory
    Financial Hardship Assistance Application

    Customer Details

    Enter you full name
    Enter you full name
    First
    Last
    Do you have an existing financial hardship assistance from Pennytel

    Assistance Eligibility

    Please complete this part of the application by ticking each box that is next to a statement that is correct. You can leave any untrue statement boxes blank.
    Section 1
    Section 2
    Section 3
    Section 4
    Section 5
    You believe that you will be able to pay if we agree: (select at least one option)
    Section 6

    Part 3: What financial hardship assistance do you request?

    What we can do to help you get your telco contract payments up to date; What you can do to get them up to date; For how long you feel you need help.
    I believe I can pay this amount every:

    Part 4: Special instructions – sensitive circumstances

    Your financial hardship situation might arise from domestic or family violence, an illness or other sensitive circumstances. Perhaps that means you can’t easily take phone calls, but you can call us back if we text you. Or perhaps it’s best that we email you. If there’s anything that you want us to know in order to deal with your application safely and sensitively, please let us know below.