Why do I hear a recorded message and what can I do about it? 

If you hear a recorded message on your phone about the 3G network closure, you have a device that needs to be upgraded to stay connected after the network closes. 

You’ll hear the message if your device relies on the 3G network, doesn’t support Voice over 4G (VoLTE), or is 4G-enabled but uses 3G for emergency calls. 

We can’t remove the message, as it’s vitally important to ensure you’re using a device capable of contacting Triple Zero after we close the 3G network from 28 October 2024. 

Once you’ve upgraded, the message will be removed, but it may take up to 24 hours to do so. 

Note: Calls to Triple Zero before the network closure won’t play the recorded message.