What’s happening? 

From 28 October 2024, Telstra  will be switching off their 3G network.  Impacted 3G and some 4G/5G devices may include phones, smartwatches, tablets, in-home personal emergency alarms, EFTPOS terminals and fire and security alarms. 

You must take action to stay connected. Check your mobile phone by texting “3G” to the number ‘3498’ 

Important: Triple Zero Impacted Devices 

It is a requirement that all mobile phones sold in Australia support Triple Zero (000) calling over 4G networks (Voice over LTE emergency calling). Older 3G handsets, as well as some 4G/5G handsets may not be compliant and are unsafe, as they may not be able to call emergency services, including Triple Zero (000). 

Telstra is legally required to prevent mobile phones that cannot call Triple Zero from accessing its network from 28 October 2024. Once a device is blocked, you will not be able to use that handset for voice or data.