The voicemail short code number is: Dial 101
The process to transfer your number will begin when you activate your SIM card. Transferring a mobile number will usually complete within 3 hours, however it could sometimes take up to 2 business days.
The porting hours are set by industry standard and apply to all mobile providers.
Monday to Friday – 8am to 8pm
Saturday – 10am to 6pm
Please note that usually a number transfer will not complete outside of the porting hours or during a National Public holiday.
As transferring a number is out of our control, we cannot guarantee how long it will take, so make sure you are ready and have your Pennytel SIM card handy when activating your SIM card.
Once you have received your new sim card you can activate your SIM and get your service up and running any time, any day in just a few minutes. Just go to our website www.pennytel.com.au and click the Activate SIM Card button in the top right-hand corner and then follow the prompts.
All SIM cards come triple punched with these sizes available: Standard SIM, Micro SIM and Nano SIM.
Depending on which phone you use you will need to choose between either of these 3 sizes. If you are unsure, remove your old SIM card and compare it to the SIM card provided to determine the right size. This will make it easier to recognise and ensure you pop out the right SIM size for your phone.
Generally, popular phones for these are:
Micro SIM: iPhone 4, 4S, Samsung Galaxy S3, S5
Nano SIM: iPhone 6, 6S, 6+, 7 and above. Samsung Galaxy S6, S7, S8, S8+
Whilst we are not affiliated with this site, https://www.gsmarena.com/, they are currently the best source to provide information on your mobile phone device.
When you have identified the right SIM size for your phone, gently with 2 fingers pop out the right size for you. If you need assistance, ask a family member or friend.
This is dependent on which phone you currently use. Different phone devices have different methods of inserting SIM cards, if you are unsure, you can refer back to your phone manual or alternatively visit your phone manufacturer’s site for more information. Another useful resource would be to ask a family or friend to better assist you.
Please note that with iPhones, you would require a pin of sort to open the SIM card holder to remove and replace the SIM (this should have been provided on purchase of your phone).
If your SIM card is faulty and not working as it should, call our friendly Support Team on 1300 232 888, they will help assist you in troubleshooting and resolving the problem.
You can contact our Support Team on
If you require a SIM card replacement, you will need to call our friendly Support Team on 1300 232 888 to order your new SIM. Once you have received the SIM card in the mail, you will need to ring us back to have this activated. SIM card activations can take anywhere between 15 minutes to 4 hours.
You can contact our Support Team on