Archives: FAQs

You will need to fill in our Change of Ownership form and send it to our customer support team at [email protected] to process the change.

Just click on “Forgot password” on the main account login screen and follow the steps to reset your password.

1. Visit www.pennytel.com.au and then click on “Login”.
2. Type your account number
3. Type your password
4. Click “Login”.

Login to your Pennytel account and click “My Details“. You will be able to update your contact information, Security questions and add authorised representatives to your account.

Login to your Pennytel Account through the Pennytel website and manage your services online.

Logging to your Account through the website will give you full access to do the following:

• View your Account Balance
• View your Bills
• View your Usage History
• View your Call Details
• Make Payments
• View your Personal Details
• View your Active Service

Pennytel takes account security very seriously. We recommend that you take advantage of free account security tools where possible. We also have strict policies and processes to prevent unauthorised account access and minimise the impact of fraudulent service usage.

• Access to your Account is protected by a unique password, known only to you.
• We recommend that you routinely review the strength of your password. This can be done with a free password strength grader like: https://howsecureismypassword.net/
• When you make changes to your account over the phone, our staff will ask for your account details and will send you or the authorised representative on the account if they are calling on your behalf a One Time Pin this will be sent either via sms or email for further security.
• Only the Account Holder – or a designated Authorised Representative – can order new services and make changes to your account.

Minors (under the age of 18) cannot order a mobile service.

A minor cannot legally have ownership of an account or phone number. If you wish to provide your children with a phone number, please use your own details and date of birth until your child is 18 years old where we can then process a change of ownership and they can manage their own account.