Frequently Asked Questions


How long will my SIM delivery take?

Your new Pennytel SIM card will be posted using Australia Post standard delivery. You should receive your SIM within 7 business days. If you live somewhere more remote, sometimes Australia Post can take longer to reach you, so please allow an extra couple of business days.

Note: We do not offer International or Express postage options, we cannot deliver to PO Boxes

Order status
Once you have submitted your order, you will receive a confirmation email indicating the status of your order.
Your SIM card will be shipped to the delivery address you specify during sign-up. You can choose to have your SIM card shipped to your home address, or an alternative address if you prefer.

Lost or damaged SIM cards
If you have not received your SIM after 7 days, or have any questions about your order, please call our friendly support team on 1300 232 888.


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