FAQ

How long does it take for my number to transfer to Pennytel?

The process to transfer your number will begin when you activate your SIM card. Transferring a mobile number will usually complete within 3 hours, however it could sometimes take up to 2 business days.

The porting hours are set by industry standard and apply to all mobile providers.
Monday to Friday - 8am to 8pm
Saturday - 10am to 6pm

Please note that usually a number transfer will not complete outside of the porting hours or during a National Public holiday.

As transferring a number is out of our control, we cannot guarantee how long it will take, so make sure you are ready and have your Pennytel SIM card handy when activating your SIM card.

 

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