Frequently Asked Questions


How long does it take for my number to transfer to Pennytel?

The process to transfer your number will begin when you activate your SIM card. Transferring a mobile number is usually very quick and should complete within a few minutes, however the it could take up to 24 hours in some circumstances.

Please note that you can transfer your service between 8am to 8pm Monday to Friday and Saturday from 10am to 6pm. These hours are set by an industry standard and apply to all mobile providers.

Usually a number transfer will not complete outside the above business hours or during a National Public holiday, but we cannot guarantee this so make sure you are ready and have your Pennytel SIM card to hand you when you activate your SIM card.


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