Frequently Asked Questions

FAQ

How do I manage my Direct Debit arrangement?

You may cancel Direct Debit arrangements at any given time by providing us with a written or verbal notice.

Please allow for 10 business days’ notice to defer a payment, stop a payment, suspend future payment or alter the Direct Debit nominated account details.

Also, note that 3 business days’ may be required for the Direct Debit authorisation to be cancelled.

If a Direct Debit has been dishonoured by your Financial Institution, you may incur a $2.50 dishonour fee imposed by us.