Billing and Payments
How do I manage my Direct Debit arrangement?
You may cancel Direct Debit arrangements at any given time by providing us with a written or verbal notice.
Please allow for 10 business days’ notice to defer a payment, stop a payment, suspend future payment or alter the Direct Debit nominated account details.
Also, note that 3 business days’ may be required for the Direct Debit authorisation to be cancelled.
If a Direct Debit has been dishonoured by your Financial Institution, you may incur a $2.50 dishonour fee imposed by us.