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Frequently asked questions
No — personal mobile plans are month-to-month with no lock-in. You can change, pause or cancel any time through your account, with no exit fees. (Some business mobile plans carry a minimum term; where one applies it is shown on the plan before you order.)
Pennytel Mobile uses parts of Telstra Wholesale's 4G and 5G mobile networks, with predicted coverage across all Australian major cities, most outer-metro areas and larger regional centres, as well as many smaller towns and transport corridors. To access 5G you'll need a 5G-compatible device and be within a 5G coverage area; 5G is available in selected areas and continues to expand. See our coverage map for predicted coverage at your address.
Yes. Add a plan to your cart, choose "Transfer my number" at the SIM step, and we’ll text a verification code to your current number. Most transfers complete inside 5 minutes once the code is confirmed.
Yes. Any unused data each month banks up automatically, up to a 1000 GB cap. No opt-in required — it just happens.
Most plans include unlimited standard calls and SMS from Australia to landlines and mobiles in China, France, Germany, Greece, Hong Kong, India, Ireland, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom, USA and Vietnam. Anywhere else is charged at Pay As You Go rates. The 10GB and 15GB plans include no international calls at all — calling starts switched off on those, and you can ask us to turn it on.
International Direct Dial calls to countries outside your inclusions are charged per minute, by destination — for example Italy $0.26, Spain $0.43, Canada $0.44, Philippines $0.46, Japan $0.48, Indonesia $0.62, Pakistan $0.72, Sri Lanka $0.79. International SMS is $0.33 per SMS anywhere. The full rate card is the PAYG Rates (Non-Standard Usage) document under Legal.
Yes. All plans are BYO — any unlocked Australian phone works. If you’re unsure whether yours is unlocked, your previous carrier can confirm in under a minute.
eSIM is instant. You will receive activation details to the email address you provide in your order within minutes. If you have requested a Physical SIM it will be posted to you next day at no charge. Express Post is available at checkout for a small fee.
Our local Aussie support team answers calls and chats Monday to Friday, 9am–5pm AEST. PennyBot (our AI assistant) and your self-serve account portal are available 24/7 for anything that can't wait.
No lock-in means you can cancel any time from your account portal — no exit fees, no last-month catches. Your remaining month of service is yours to use.