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Critical Information Summaries
The fine print, plainly .
Every Pennytel service comes with a Critical Information Summary (CIS) — a plain-English summary that lays out exactly what you're getting, what it costs, how long it lasts and how to leave.
- No jargon
- Plain English summary
- Same info you'll see at checkout
CRITICAL INFO SUMMARY
Mobile · Just Enough
$15/mo · 5 GB included
WHAT'S INCLUDED
WHAT IT COSTS
$15/month
Plain
English
English
What's included
Talk, text, data — and what they cost when you go over.
What it costs
Monthly fee, set-up fees, early termination — all on page one.
Lock-in & exit
Whether you can leave any time (yes, on all our plans).
How to complain
Step-by-step if something goes wrong — including TIO referral.
24 Critical Information Summaries
Browse by product
4 CIS
8 CIS
Why we share this
The TIO requires it. We believe in it.
Under the Telecommunications Consumer Protections (TCP) Code, every telco must publish a Critical Information Summary for each retail offer. We publish ours in plain English, not legalese — because if you can't understand what you're signing up for, that's our problem.