Frequently asked questions

Customers can cancel their mobile service or account by contacting support via email or phone.

Australia's 3G network is shutting down from 28 October 2024. Devices that cannot make Triple Zero (000) calls over 4G VoLTE will be blocked from the Telstra network and will no longer work for calls or data.

Instructions for accessing your mobile voicemail remotely.

Instructions for activating your Pennytel E-Sim using the QR code emailed to you.

International Roaming travel packs are activated by sending an SMS to 179 once you are in a supported country: reply with the pack keyword (ROAM5, ROAM10 or ROAM3) and the pack starts straight away. Texts to 179 are toll-free.

See travel packs, prices and the 62 covered countries.

Customers can add extra data to their mobile service using a data bolt-on.

Pennytel mobile plans do not currently support cellular Apple Watch devices.

Below are a list of common NBN issues and how to fix them.

Pennytel does offer many corporate focused services like NBN, Fibre, Phone Systems, SIP Trunking and more.

The pennytel customer account portal lets you view all your invoices in one place.

Pop it in and dial *123#.