Frequently Asked Questions

Plans, rates and inclusions

How do I cancel my mobile plan?

If you wish to cancel, you’re free to do so at any time. You have two options:

  1. Transfer your number to a new service provider. You don’t have to contact us if you are transferring your services as this will be managed by your new service provider.
  2. Inform us you wish to cancel your service. You can do this by contacting our Accounts team on 1300 232 888 or submitting a Help Ticket via your Pennytel Account.

If you cancel your service you will lose your mobile number so we strongly advise you to reconsider this option if you want to keep the same mobile number.

Please note the minimum term of our plans is one calendar month. If you cancel or transfer your service to another service provider you will not receive a refund for any amounts that you have paid.

 

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