Frequently Asked Questions

FAQ

How do I get a replacement SIM Card?

If you require a SIM card replacement, you will need to call our friendly Support Team on 1300 232 888 to order your new SIM. Once you have received the SIM card in the mail, you will need to ring us back to have this activated. SIM card activations can take anywhere between 15 minutes to 4 hours.

You can contact our Support Team on 1300 232 888. We're available Monday to Friday 8am to 12am; and Saturday to Sunday 9am to 9pm AEST/AEDT.

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