Frequently Asked Questions

FAQ

How do I change my mobile plan?

Need a little extra data? You can upgrade (or downgrade) your plan at any time. Simply give us a call on 1300 232 888, or log in to your Pennytel Account:

  1. Login to your Account
  2. Click on ‘Change Plan’
  3. Select your new plan
  4. Select ‘Confirm’

Prefer to chat? Give us a call on 1300 232 888 and we will be happy to help you to change your plan.

Please note that your plan change will take effect on your next billing cycle. i.e If you your billing cycle is the 15th of each month and you request a plan change the 5th of the month, you will need to wait until the 15th until your plan changes to your new plan.

 

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