Frequently Asked Questions

FAQ

How do I activate my SIM card for my mobile on a plan?

Once you have received your new SIM card, you’ll need to activate it. This is quick and easy process that you can complete online at any time. Alternatively you can call us on 1300 232 888, we’re available 8am – midnight weekdays and 9am – 9pm weekends.

To activate online:

  1. Visit activate.pennytel.com.au
  2. Enter your mobile number
  3. Enter your date of birth

Activating a new number usually takes around 30 minutes. If you are transferring your number to Pennytel, we recommend that you do not change over your SIM card until the transfer has completed and your service is active with Pennytel. You will know that your number transfer has completed when your old SIM card stops working.

If you are transferring your existing mobile number it may take up to 24 hours for your service to activate.

 

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