Frequently Asked Questions

FAQ

How can I manage my Account?

Login to your Pennytel Account through the Pennytel website and manage your services online, alternatively, you can download the mobile app.

Logging to your Account through the website will give you full access to do the following:

  • View your balance, billing cycle information and detailed usage
  • Change your plan
  • Buy more data
  • Update your contact information, password and secret question
  • View your bills
  • Update your payment details and how you like to receive your bills
  • View your orders
  • Send us a Help Ticket
  • Add an Authorised Representative to act on your behalf

The Pennytel mobile app will give you access to less features, and is great if you just need to do the following:

  • View your balance and billing cycle information
  • Buy more data
  • Update your contact information
  • View your bills
  • Change how you like to receive your bills

 

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