Frequently Asked Questions

FAQ

How can I keep my Pennytel Account secure?

Pennytel takes account security very seriously. We recommend that you take advantage of free account security tools where possible. We also have strict policies and processes to prevent unauthorised account access and minimise the impact of fraudulent service usage.

  • Access to your Account is protected by a unique password, known only to you.
  • We recommend that you routinely review the strength of your password. This can be done with a free password strength grader like: https://howsecureismypassword.net/
  • When you make changes to your account over the phone, our staff may ask for your account identification number and security question.
  • Only the Account Holder – or a designated Authorised Representative – can order new services and make changes to your account.

 

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