Frequently Asked Questions

Billing and Payments

What is my monthly billing cycle?

We bill you once per calendar month. Your billing cycle will be set the day you activate your SIM card and we will charge you for your mobile service that same day of the month every month.

This means that if you activate a service with us on days 1-28 in a given month, we will bill you on that same date each commencing month. Where your service is activated on days 29-31, we will bill you monthly on the 28th day commencing the following month. For example, if you activate your service on the 30th January, we will bill you on the 28th of each month thereafter. If you activate on days 29-31, a pro rata credit will be applied to your account for the days not used.

 

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