“I’m Paul Cootes Managing Director of Cootes Quarry Products. We wholesale sand, soil and crushed rock to the construction, landscape, sports field and garden supply market’s.

Having a one stop shop with Pennytel is absolutely critical for us. We are in a busy industry where most of our staff are out in the field. Minimal communication and not being placed on hold or an overseas Call Centre is critical.

One phone call to Dahna or other team members ensures the new service is activated immediately and documents signed electronically that don’t even need to be sent.

Any mobile service issues have been solved on the weekend which in a business that works 7 days per week is fantastic for us. A recent example was a phone diversion issue that was solved within an hour on Saturday.

Our landlines and hardware are also serviced by Pennytel which is the link to our clients.

As we are a wholesale business on line orders are made daily and our data packages to manage the volume have been perfect for us and also value for money. All my family needs are also handled by Pennytel which is one less task taken away that generally would be done after hours.

We appreciate the relationship with Pennytel and look forward to many more years doing business together.”

Paul Cootes, Managing Director of Cootes Quarry Products.