There could be a few reasons why your Referral Credit has not arrived. Some possibilities could be:

• Your friend did not complete their sign up.
• Your mobile number was not entered at checkout to make you eligible for Referral Credit.
• Your friend has not received/paid their first monthly bill.

Check with your friend first, and provided they have done all of the above, you can contact us to look into the problem.

We’re available on 1300 232 888 Weekdays (Mon to Fri)  9am to 7pm. Saturday to Sunday Close. Our Chatbot , Penny can handle most enquiries

You will not receive the Referral Credit if your friend cancels their mobile plan before they pay their first bill.

There could be a few reasons why this might happen, depending on whether you were the referrer or the referred person.

1. If you did not enter a valid mobile number during your order, then the person who referred you will not receive their credit.
2. If you used a promotional code or took up a special offer when you placed your order, you will not receive a Referral Credit when you activate your SIM, we will however still apply a credit to your friends Account when you pay your first bill.
3. If you referred someone to Pennytel and they activated their SIM card but have not yet paid their bill, you will not receive your credit until that has happened.

If you have referred someone to Pennytel, you will receive your Referral Credit after your friend has signed up and paid their first monthly bill. Your Referral Credit will show on your next bill.

If your referral was successful, you will see an applied Referral Credit on your bill.

Simple - you just have to be a Pennytel customer.

You can refer friends and family up to 20 times per year.

No. Unfortunately, self-referrals on to the same Pennytel account are not available at this time. For a referral to be successful, your friend or family member must create a separate Pennytel account upon sign up.