We do not accept returns for change of mind.
Faulty mobile phones
If there is a defect with the mobile phone you’ve received, please contact our Support Team.
1300 232 888
Monday to Friday 8am to 8pm AET
Saturday to Sunday 9am to 7pm AET
We do not accept returns unless you have arranged a return with our Support Team. Please note we will not cover postage costs and the damage or lost of goods in transit.
Please make sure you save any data on your device before you send it to repair. During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.