Mobile phone help

Returns Policy

We do not accept returns for change of mind.

If your mobile phone requires a repair, our friendly Support Team are happy to assist you.

You can contact our Support team over the phone on 1300 232 888 during business hours Monday to Friday 8am to 12am AEST/AEDT and Saturday to Sunday 9am to 9pm AEST/AEDT.

Alternatively, you can lodge a Help Ticket from your online account.


Repairs Notice

Please make sure you save any data on your device before you send it to repair. During the process of repair, some or all of your stored data may be lost. Please ensure that you have saved this data elsewhere prior to repair. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Other legal information


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HMD Global Oy is the exclusive licensee of the Nokia brand for phones & tablets. Nokia is a registered trademark of Nokia Corporation. Google, Android and other related marks and logos are trademarks of Google LLC.