What is the planned maintenance work that is happening?
Our network supplier Telstra is undergoing planned maintenance work to upgrade their mobile service platform to support new technologies and increase capacity. As a result, some mobile functions will be unavailable during this time. We apologise for any inconvenience this maintenance may cause and appreciate your patience throughout this period.
What dates is the maintenance happening?
The migration will be happening on the following nights over a five-week period:
Thursday, 23 January 2020
Wednesday, 29 January 2020
Monday, 3 February 2020
Thursday, 6 February 2020
Monday, 10 February 2020
Thursday, 13 February 2020
Tuesday, 18 February 2020
Sunday, 23 February 2020
Thursday, 27 February 2020
What times will the maintenance will be happening between?
To ensure impacts are minimal, the timing of the maintenance work will be limited to occur mostly during off-peak hours, between 11pm to 6am.
On Sunday 23 February, however, maintenance will be occurring between 2am and 12pm.
What will the impact to my services be?
On the above dates during the above times, you will be unable to log in to your online account to check your balance, add extra data or manage roaming capabilities. Additionally, there will be the following impacts on these days:
Thursday 23 February - Voice, SMS, MMS and Data may experience a couple of minutes of disruption.
Wednesday 29 January - Some customers will be affected by a brief (< 2 seconds) interruption in data usage. Most handsets will automatically resume data sessions.
Sunday 23 February - Threshold SMS and E-mail Notifications will experience some delay. All end user services service management functions will be unavailable. ACMA roaming notifications advising end users of charge rates may be delayed by up to 3 hours.
Who do I call for support?
Due to the hours that this maintenance will be occurring in, we expect the impacts to be minimal, but if you need support, you can get in touch with us at 1300 232 888 during Monday to Friday 8am - 8pm, and Saturday to Sunday 9am to 7pm AET.