FAQ

Why was I charged for a Roaming Pack?

You may have been charged for a Roaming Day Pack if you have:

  • made or received a call
  • sent an SMS
  • used data

 

Check your usage

Login to your Account to check your usage and see what actions were taken to apply a Roaming Day Pack.

 

To avoid roaming charges, make sure roaming is disabled on your Account, as well as, the Location Services feature on your phone. Also, make sure to turn your phone off before swapping to a local SIM card.

 

I'm still not sure why I've been charged

That's okay! Please call our friendly team on 1300 232 888.

Our business hours are Monday to Friday 8am to 12am AEST/AEDT; and Saturday to Sunday 9am to 9pm AEST/AEDT.

 

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