Frequently Asked Questions

Plans, rates and inclusions

What is not included in my plan?

The following types of usage are not included in our plans and will be charged at pay-as-you-go (PAYG) rates. Please note that these rates are subject to change without notice.

  • Calls/SMS/MMS to international numbers
  • Call forwarding
  • Directory assistance
  • Time and weather services (1194, 1196)
  • Telstra and Optus mobile satellite number
  • Video MMS


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