Frequently Asked Questions

Orders

Can I cancel or return my order/delivery?

You can cancel your order as long as you do this prior to receiving or activating your SIM. If you wish to cancel your service after you have activated the SIM you will not receive any credits and there are no termination fees.


To cancel your Pennytel order or return your unwanted SIM card, please contact our Accounts team on 1300 232 888.

 

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